How to Build Post-Lockdown Resilience and Recovery Through Outsourcing

  • PhoneHawks - December 3, 2020 - 3 min read

Business leaders are stuck between a rock and a hard place in the wake of the coronavirus lockdown.

How will you grow your business revenue and exploit market opportunities when you are financially constrained and facing a highly unpredictable future?

Because of these conditions, many businesses consider outsourcing as a way to increase business resilience and agility and drive their business forward without major long-term investment or risk.

According to a recent research, larger companies are 66% more likely to outsource than small business (merely 29% of them outsource). Yet around 37% of small businesses use outsourcing to handle at least one of their business processes, the latest offshoring statistics indicate, following the Covid19 crisis.

This may be an attractive option but outsourcing can only be successful if you find the right partner, one that not only has the skills you need but is the right cultural fit, shares your values and delivers high quality work, compliant with your standards. The worst-case scenario in the current climate is a poor fit, a supplier who can’t deliver and is high maintenance – a drain on your time and finances.

A good outsource agency will make the process painless. They will have a tried and tested on-boarding process and will guide you through each stage to get your project up and running quickly and seamlessly. They will provide an expert, dedicated Account Manager, who will minimize impact on your time and work proactively on your behalf to optimize campaign performance.

If you do find the right fit, a good outsource partner can increase your business resilience in an inherently unstable environment and help you navigate post-COVID obstacles by allowing you to:

Test new ideas and approaches

Testing and validating your post-COVID strategy and proposition, extending your reach into new markets while you maintain focus in core areas.

Manage short-term, unpredictable needs

Helping you find your feet if you are juggling unpredictable, fluctuating requirements and need to react to new opportunities, quickly ramping up or down with minimal risk.

Reduce management overheads

Pro-actively managing your campaign and extending your management bandwidth so you can focus on priorities and plan strategically for future growth.

Improve performance

Applying a dedicated resource, bespoke technology and standardized, data-led processes that can be measured and optimized in a systematic way, and benchmarked against your own in-house approach.

Access specialist skills

Providing new skills and up-to-date knowledge such as remote sales or multilingual capabilities when you don’t have in-house skills and aren’t able to recruit.

Glean market and customer intelligence

Delivering valuable insight based on a consistent, measurable approach, sector-specific knowledge and deeper levels of engagement.

If you are reconsidering your strategy post-COVID and feel an outsource agency might help you ramp up your new business initiatives, our recent article looks at how to evaluate your outsourcing partner.

If you are looking for an expert pair of hands to increase your resilience and drive new business post-COVID, get in touch with us to discuss your needs. Phone Hawks are here to help you make an informed decision. To discuss our services further give us a call 1-805-874-2829.