Call Center Outsourcing

  • PhoneHawks - Sep 20, 2020 - 5 min read

How can outsourcing your call center grow your small business?

Most business professionals would agree that telemarketing is the fast and moderate technique to contact future clients specifically via telephone to convince them to purchase a service or product.

Why? Because telemarketing is a direct marketing system and it is an exceptionally effective intuitive marketing tool used by many small and big businesses to push deals higher by specifically reaching new customers and clients.

So, what does telemarketing offer?

Many business consultants agree on this point that telemarketing offers some incredible benefits to the business owners. Here are some key benefits that you should know:

● Telemarketing is an intense and financially savvy promoting tool since the main cost included is the telemarketer’s compensation and the telephone bills.

● Gets direct feedback from the client.

● It yields quick results

● It acquires a captive audience in its fold when the telephone is replied since the receiver of that call has no option but to listen.

● It grows the sales territory.

Telemarketing for Small Businesses?

Whether you want to keep your regular clients informed about your products or services, turn irregular clients into regular ones, or just garner some sales, outsourced telemarketing services are what you need because:

· You don’t want to spend too much time, effort, and money yourself.

· A B2B telemarketing company has qualified staff.

· Flexibility and dedication are what you value most.

Sales outsourcing for small businesses is the most efficient solution in terms of both material and nonmaterial investments. You may need a team of ten, twenty, or even more, people to market your products or services on the phone, which means more space, more expenses, and more responsibility. Each sales representative for a small business means certain expenses (which you, as a business owner, probably can’t or don’t want to afford). Each person will need at least a desk, a phone, a computer, and several employee benefits. If you don’t want to bother with all of it, go for an outsourced team.

You may have a great HR-manager in your company, or you may be sure that you know how to employ people yourself, but the fact is that hiring salespeople is a completely different thing. Believe it or not, the ability to sell is not an ability. It’s a talent. And sometimes it can be really hard to recognize and test if a person has this talent.

People working in telemarketing sales companies are not just people who can communicate over the phone. They are specially trained and educated about the art of selling over the phone, dealing with rejections, and persuading others. And note that you get the whole team that is ready to get down to work immediately, so you don’t need to search for each individual separately, train them, and give them a probation period.

Business to business telemarketing companies do nothing but marketing over the phone – it’s their only responsibility, which means they are focused, devoted, and productive. Besides, hiring an outsourced team means flexibility. Most companies have teams working 24/7 in several shifts, which is a great plus if you want to market your products or services to different countries with different time zones. Just imagine it – someone will be promoting your business while you’re sleeping comfortably in your bed.

Where do you start?

Now that you’re aware of the benefits that outsourced telemarketing can give you, you should note that it’s extremely important to know who is going to make calls on your behalf. You surely get unsolicited calls yourself from time to time. What do you feel about them? Most people have a negative reaction just like you. So, the best way to start is to find a telemarketing service that is professional and experienced.

At Phone Hawks, we offer our proficient and efficient teams who know the secrets of winning people’s liking over the phone. Each agent is exceptionally prepared to deal with unexpected situations skillfully, making up a creative and individual approach to each potential customer of yours to extend your customer database.

Isn’t that what’s missing in your biz? Feel free to contact us and get an outsourced call center now.