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Response From Yahoo!

posted Dec 29, 2009, 7:21 PM by Jeff Wagner
On Sunday, my Yahoo email account was probably hacked by a worm that sent a SPAM email to all of my contacts. I was outraged because if anyone SPAMs my contacts, I want it to be me! Well they were kind & prompt enough to send me a reply with steps to protect my account, so I felt compelled to share their suggestions with the world. This is advice we could all use:
Thank you for contacting Yahoo! Mail Customer Care.

I understand that you suspect that someone has sent an email from your 
Yahoo! Mail account. I apologize for any inconvenience this may have 

At Yahoo!, your account security is of the utmost importance to us. I'm 
going to help you by outlining a few steps that you can use to keep your
account as secure as possible. In addition, I have provided some 
information about some viruses that may be generating emails from your 
account. Although this email may be long, I'm sure it will prove to be 
quite helpful for you.

First, here are some tips on how to better secure your account:

1. Sign out completely each time you exit your account. This is 
especially important for users who are connecting from a public 
. Here's how to sign out: 

a. Click "Sign Out" in the upper-right corner of the page. 

b. On the following page, click "Return to Yahoo! Mail." 

2. Change your password. To do so, follow these steps: 

a. Sign in to your Yahoo! Mail account. 

b. Click "My Yahoo!" at the top-right corner of the page. 

c. On the password verification page, enter your password. 

d. On the "My Yahoo!" page, click "Account Information." 

e. Click "Change Password." 

f. In the space next to "Old Password," enter your current password. 

g. Enter a new password in the field provided. 

3. Change your alternate email address and/or challenge question and 
secret answer. We use either your alternate email address or your 
challenge question/secret answer as confirmation before giving you a new
password. If you think somebody knows the answer to your challenge 
question, or has access to your alternate email address, you can change 
this information. 

To edit your alternate email address from within your account, follow 
these steps: 

a. Click "My Yahoo!" at the top-right corner of the page. 

b. On the password verification page, enter your password. 

c. Once you're at your "My Yahoo!" page, click "Edit" in the "Member 
Information" section. 

d. The next page will have a field with your alternate email address, 
under "Email Information." 

e. Make the desired changes. 

f. Click "Finished" to save them. 

g. To return to your account, simply click "Finished" at the top or 
bottom of the next screen. 

4. I also suggest that you updated your Challenge Question & Secret 
Answer on your account. Our Online Help section for Account Security has
some great some good instructions on how to do that. Please go to our 
Account Security Secret Question & Answer Help page at:

Secondly, a virus may be the cause for emails being sent from your 
Yahoo! Mail account without your knowledge.

There are many viruses in existence today (often called "worms"), that 
propagate when an email attachment containing the virus is sent to an 
email address found in an infected user's computer (e.g., address book, 
local files, etc.). In cases such as these, Yahoo! users may receive an 
email with an attachment that indicates the email has been sent from 
their own Yahoo! account, when in reality, it most likely was not. 

I highly recommend that you do not open or download any file attachment 
that was sent to you from someone you do not know. Those files may 
contain viruses that could generate and send emails to people in your 

I hope that answers your question. If you need any further assistance, 
please feel free to contact us again.

Have a wonderful New Year!

Thank you again for contacting Yahoo! Mail Customer Care.